We are committed to protecting the privacy and security of our customers’ information. This Privacy Policy outlines how we collect, use, and safeguard your information.
Introduction: Welcome to EZ Homecare Agency, a homecare service-based business of non-medical care services, primarily focusing on companionship and personal caretaker services. We are committed to protecting the privacy and security of our customers, users, and visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal information. It also outlines your rights and choices regarding your personal data.
At EZ Homecare Agency we value transparency and trust. This Privacy Policy applies to our website, www.ezhomecareagency.com, as well as our products and services. We encourage you to read this policy carefully to understand our practices and procedures regarding your personal information.
Types of Information Collected: We collect personal information, including names, phone numbers and email address only with your explicit consent. This information is used to provide updates, services, and communications that you have opted into.
Method of Information Collection: Customer Information is collected through the website only where the customer puts in the data.
Purpose of Data Collection: Customer information is collected to communicate with them like
- Responding to inquiries and support requests
- Notifying you of changes to our services
- By collecting and using customer data, we aim to provide a better experience, improve our services, and communicate effectively with you.
Data Security Measures:
We take the security and confidentiality of customer data seriously and have implemented various measures to safeguard it from unauthorized access or misuse.
HIPAA: We comply with the Health Insurance Portability and Accountability Act (HIPAA) for handling protected health information (PHI).
- Encryption: We use industry-standard encryption protocols to protect data in transit and at rest.
- Firewalls: Our systems are protected by robust firewalls to prevent unauthorized access.
- Access Controls: We have implemented strict access controls, including multi-factor authentication and role-based access.
- Data Protection Policies: We have established comprehensive data protection policies and procedures.
- Employee Training: Our employees undergo regular training on data security and confidentiality.
Data Sharing: SMS consent or phone numbers collected for SMS purposes will not be shared under any circumstances for marketing purposes.
Sharing Information: We do not share, sell, or distribute your information to any third parties or affiliates for marketing purposes. Your privacy is our priority, and your information is used solely for the purposes described in this policy.
User Rights: We respect your rights regarding your personal information. You have the following rights:
- You have the right to access your personal information held by us.
- You can request a copy of your personal data by contacting our customer support team.
- You have the right to correct or update your personal information if it is inaccurate or outdated.
- You have the right to request the deletion of your personal information.
- You can request deletion of your personal data by contacting our customer support team.
- You have the right to lodge a complaint with a supervisory authority if you believe your rights have been violated.
- You can contact your local data protection authority for more information.
To exercise any of these rights, please contact our customer support team at 215-728-1008 or ezhomecareagency@gmail.com. We will respond to your request within a reasonable timeframe.
SMS Opt-In Consent By opting for SMS communications, you consent to receive messages regarding updates, services, or other relevant information. We will not share your phone number, or any information collected through the SMS consent process with third parties or affiliates.
Terms of Service for SMS Communications
1. Consent for SMS Communication: By providing your phone number and opting in to SMS communications, you confirm that you consent to receive SMS messages from us. Information collected during this process will not be shared with any third parties.
2. Types of SMS Communications
- Customers and Guests: You may receive updates regarding orders, deliveries, promotions, or other relevant information.
- Job Applicants You may receive information about your application status, onboarding materials, or employment-related updates.
3. Standard Messaging Disclosures
- Message and data rates may apply. Rates are contingent upon the mobile carrier. For specific rate information, please contact your current carrier. Message frequency varies based on our interaction. You may receive approximately 1-3 messages per day related to your requests.
- Opt-in Method: Customers will Opt-in for SMS messaging from EZ Homecare Agency through a form on our website located at https://www.ezhomecareagency.com/home-care-contact-us, this agreement for SMS will not be shared with third parties for marketing purposes.
- Opt- Out Method: Customers will be able to Opt-out for SMS messaging from EZ Homecare Agency by replying STOP at any time once opted-out you will receive no further SMS communication. They can opt back in at any time by replying START.
- For assistance, text “HELP” or visit our website ezhomecareagency.com
- If you want to obtain more information, check our Privacy Policy https://www.ezhomecareagency.com/privacy-policy or contact us at 215-728-1008.
Policy Updates
- This Privacy Policy may be updated periodically. We encourage you to review it regularly to stay informed about how we protect your information.
Contact Us
- If you have any questions about this Privacy Policy or your SMS preferences, please contact us.